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FAQ's

Sex and Relationship Education (SRE) FAQ's

Please also refer to Guidance

How do you deal with personal questions?

  • Develop some ground rules in advance with the group about what is acceptable for your session.
  • Remember to refer the group back to the ground rules as needed.
  • Look at some of the top tips on the site.

I am being asked a question about something which is not relevant to the specific subject e.g contraception during a puberty talk?

  • You could suggest that although it's an interesting question, we are not talking about that today, and draw things back to the topic.
  • You could suggest the young person talk to their family about it, and also reassure them it will be discussed in more detail at secondary school.

I am anxious about delivering this, where can I get help?

  • Speak to other members of staff who have delivered SRE.
  • Speak to your local Young People's Health Advisor.
  • Contact our SRE professional.
  • Post a query on the EasySRE forum.

My school is a faith school.  Are these resources appropriate?

  • Single gender classes may be more appropriate.
  • Check your school's SRE policy.
  • Hold an open evening for parents to view DVD or film prior to it being shown.
  • Speak to your local Young People's Health Advisor.
  • Contact our SRE professional.

General and technical FAQ's


The site works fine at home but is blocked in my school/workplace?

  • Schools and organisations have filtering to block unwanted web content. Speak to your IT specialist to allow the URL of the site.
  • If you are unable to have the URL unblocked all of the resources are available to download or contained on a DVD. You can pre-load these resources onto your computer or play the DVD to use in lesson.

When I try to download my film a message pops up saying I need a 'proxy server password'?

  • Some organisations and schools do not allow you to download files onto their systems without permission. Speak to your IT support.

How do I play my download?

  • We have produced movies to play on Windows, Mac and Linux operating systems. There are numerous different players which will play these files, but the three most common are:
  • For Windows, open the movie file using Windows Media Player.
  • For Mac, open the movie file using QuickTime Player.
  • For Linux, open the movie file using VLC media player.
  • VLC media player is a free and open-source media player that works on all of the above operating systems.
  • QuickTime players are available for Windows too.

Why does my film not play all the way through when streaming?

  • This is probably due to your internet bandwidth. Allow some time for the film to load before trying to play it. A grey progress bar will tell you when it's ready.
  • If you click out of your browser midway through the film, you should be able to pick up where you left off, when you return.
  • Make sure you are running the most recent version of your browser and Flash Player.
  • Try closing all open windows and processes on your computer except for the video and see if there is any change.
  • If your connection is routinely slow it may be best to download the film or use a DVD.

How do I pay for my resources/DVD?

  • You will be e-mailed an invoice to the address supplied on the order form. Payment is due within 30 days.

Do I have to pay twice - once to watch online and once to download a film?

  • Purchasing allows you watch films online, download films and download teaching resource packs related to your chosen title/s for one payment. Don't forget it's free to professionals working in Walsall.

When can I start using the members area and resources?

  • Each new member needs to be verified to ensure that they are eligible to receive the services offered on the site. This will be done within 1-2 working days. Please allow for this when planning your sessions. We are happy for you to register using personal details as we understand planning may need to be done at home, but we will in this case need a verification e-mail from your school/organisation. This may add to the time it takes to verify your registration.

How can I find out more about the participatory process used to make the SRE films?

  • All of the films on this site have been produced by Catcher Media and you can find out more about their working methods and see other examples of their work on their website, or give us a call on 01432 277424.
  • Walsall Council Creative Development Team have a great team who can help with Arts Into Health projects call 01922 653114.
  • See Easy SRE Background.